Digital voice and data solution drives new efficiencies at Newcastle City Council.

Newcastle City Council is located in Australia’s largest non-capital city and hosts one of the world’s largest coal exporting harbours. The Council is responsible for civic works and services including maintaining the City’s parks, public facilities, roads and waste services.

The Challenge

Newcastle City Council employs a disparate mobile workforce and operates a large fleet of service vehicles. Existing communication systems were struggling to support team collaboration, with superseded analogue radio and mobile phone technology being the only form of communication between control centres, field workers and fleet vehicles. In addition, emergency response was frequently hampered by inadequate network coverage and poor audio quality.

Gencom Two Way Radio (Gencom), an Orion Network partner and founder, was engaged to engineer a robust, resilient communication network that could ensure the Council’s mobile workforce is always connected.

The Orion Network Solution

Gencom quickly migrated Newcastle City Council to The Orion Network. In the Newcastle region, two repeater locations at Strzlecki Lookout and Mt Sugarloaf would provide >98% coverage of the Council’s catchment area.
The Orion Network solution included:

  • Deployment of Motorola DP 3601 portable radio terminals and DM 3601 mobile radio terminals, including fleet vehicle installations to improve connectivity and reliability.
  • Seamless digital voice coverage with enhanced audio quality for group and individual calls.
  • Development of a fleet map to support individual communication groups and improve site efficiencies for each of the Council’s major work groups.

- The Summer Hill Waste and Recycling Centre
- The “City Presentation” Work Group,
- Council’s road maintenance, street sweepers and workshop facilities

  • New radio display capabilities to enable ID confirmation and integration of critical work group contact information.
  • Built-in GPS to enable constant visibility of all field members.
  • Ability to maintain communications with external legacy UHF analogue radio systems still in use by partners and contractors.
  • Delivery of comprehensive training and distribution of Quick Reference Cards to support new users of the system.

Download the full version of the Newcastle City Council Case Study to learn about how The Orion Network ensures the Newcastle City Council is always connected.